Job Description
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
At Tise, we are entering an exciting phase of growth, and we are now looking for a Support Agent located in Oslo, to play a key role in our launch in Germany. In this role, you will be an important part of our Customer Success team in Oslo, while having a strong focus on ensuring a great, safe, and efficient customer experience for our German users. You will work closely with the rest of the Customer Success team, but with a clear responsibility for supporting Tise’s growth in the German market. This opportunity suits someone who enjoys customer communication, problem-solving, structure, and being part of an international expansion journey.
What you will do
- Handle and follow up on user inquiries from Germany in a professional, empathetic, and efficient way
- Contribute to a successful launch in Germany by supporting operational processes and routines
- Manage cases related to accounts, listings, payments, safety, and user support
- Identify and escalate cases that require follow-up from other teams
- Work closely with Customer Success, Product, Operations, and other internal teams
- Help improve routines, templates, and workflows
- Ensure high-quality communication and support in German and English
- Help shape how we build a scalable support function for a new market
We are looking for someone who
- Has experience from customer service, support, Customer Success, or other customer-facing roles
- Is motivated by contributing to the success of Tise launch in new markets, and enjoys the balance of working operational case-by-case and having a strategic mindset for finding root causes
- Speaks and writes Norwegian
- Has good German skills, ideally both written and spoken, but most importantly written so they are able to adapt tone of voice and respond to user inquiries in German in writing
- Communicates well in English, both written and spoken
- Is structured, solution-oriented, and comfortable working in a fast-moving environment
- Enjoys helping people and finding good solutions, even in more complex cases
- Has a high degree of empathy, patience, and a strong service mindset
- Works well independently, but also enjoys collaborating closely with others
- Has a curiosity about marketplaces, technology, and digital products
- Is comfortable working from our office in Oslo together with the team
It is a plus if you also have
- Experience from international customer support or launching in new markets
- Familiarity with marketplace products or e-commerce
- Experience with CRM, support, or ticketing systems (Intercom or similar)
- Interest in building support processes that can scale over time
What we offer
- A central role in the launch of Tise in Germany
- The opportunity to work closely with an engaged and ambitious Customer Success team
- An inclusive and social work environment in Oslo
- A role where you can influence both user experience and internal workflows
- A workplace with a fast pace, lots of learning, and a high level of trust
- Competitive terms and a team that supports one another
Practical information
- This is a full-time position based in Oslo.
Does this sound like the right fit for you? Please send us your CV and a short application. We review applications on an ongoing basis.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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