Mgr, Sales & Operations Planning - Sr

This role would be a dynamic and experienced leader who establishes and drives our Sales & Operations Planning (S&OP) process. This role sits within the Operations organization and requires deep partnership and a sophisticated understanding of the Commercial business. This is a critical leadership role that will ensure alignment between our commercial forecasts and operational capabilities. The Sr Manager of S&OP will be responsible for developing a robust process that not only balances demand and supply but also actively improves the quality and accuracy of the commercial inputs that feed the plan. This role requires a strong background in S&OP, data analysis, and process improvement, with a deep understanding of lean principles and proven commercial acumen.

Remote/National: Open to candidates nationwide. Requires on-site attendance approximately once per month at a Quest Diagnostics facility.

• Develop S&OP Framework: Design, implement, and lead a comprehensive S&OP process from the ground up. Define the charter, process steps, meeting cadence, and key performance indicators (KPIs) for the S&OP cycle.
• Demand Plan Co-Creation & Refinement: Partner with Commercial, Sales, and Product Management teams to build a consensus demand forecast. Critically evaluate forecast inputs, challenge assumptions, and guide the commercial team in improving their forecasting methods to enhance accuracy.
• Commercial Process Integration: Proactively map, understand, and help refine key commercial processes (e.g., sales pipeline management, market intelligence gathering, new product launch planning) to ensure the S&OP process is driven by high-integrity data.
• Capacity & Supply Planning: Work with Operations, Manufacturing, and Laboratory leaders to assess and understand the current and future capacity of our facilities and workforce. Identify potential constraints and bottlenecks in the system.
• Integrated Reconciliation & Scenario Planning: Build and maintain a sophisticated planning model that integrates the demand forecast with the supply and capacity plan. Use this model to run scenarios and identify gaps between demand and supply.
• Process Improvement: Utilize Lean manufacturing and flow principles to continuously improve operational efficiency, reduce waste, and enhance throughput.
• Data Analysis & Reporting:
  • Conduct ad-hoc data analysis in Excel to answer critical business questions and explore emerging trends.
  • Develop and maintain ongoing reports and dashboards in PowerPoint and other tools to communicate S&OP performance and insights to stakeholders.

Required:

• Experience: 10+ years of experience in supply chain, operations, or a related field, with at least 5 years in a leadership role directly managing an S&OP process.
• Industry: Experience in healthcare, diagnostics, medical devices, or another large-scale, complex operational industry is required.
• Technical Skills:
  • Proven expertise in building and managing complex models in Microsoft Excel.
  • Advanced proficiency in Microsoft PowerPoint for creating executive-level presentations.
• Preferred experience using Arena or another simulation software to build stochastic simulation models

Work Environment:

• Remote, but within proximity to a Quest lab. Available on eastern time zone business hours.
• Travel required

Education:

• Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field. (Required)
• Master’s degree in Supply Chain Management, Business, Engineering, or a related field. (Preferred)