Job Description
Broadway Veterinary Hospital, part of the Suveto network of hospitals, is looking for a Practice Manager to join our team.
From routine checkups to complex medical cases, our dedicated team provides exceptional veterinary care in our community. Our doctors are known for their thorough, patient-centered approach, taking time to listen to our clients’ concerns and explain treatment option clearly. We’ve built lasting relationships with generations of Sacramento pet families, combining professional expertise with genuine care for every patient that comes through our door.
Practice Managers within the Suveto network are integral to the performance of each hospital. While working in partnership with the Medical Director and reporting to the Operations Director, they are leaders who reflect the quality and culture of the hospital team. They are tasked with upholding the hospital’s standards, mission and vision with an ownership mentality.
The Practice Manager (PM) is responsible for modeling distributive leadership to nurture a positive and sustainable workplace culture of the veterinary team. The PM is responsible for the administrative, financial, and personnel management to ensure the smooth running of the hospital. The PM must exhibit positive attitudes, have strong work ethics, and uphold high client service standards to create a successful hospital.
Salary Range $75,000. - $90,000.
ESSENTIAL JOB FUNCTIONS:
- Responsible for overseeing the recruitment, interviewing, and hiring of staff.
- Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
- Assign job responsibilities to managers and delegate as necessary.
- Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
- Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
- Responsible for administration and review of non-medical client complaints.
- Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. Also, oversee billing, calculations of any discounts and other special accounts.
- Monitor purchasing so the practice operates within budget.
- Monitor the staff scheduling so that the practice operates within budget.
- Monitor and approve all expenditures within the practice's guidelines.
- Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is adhering to safety compliance.
- Review income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with veterinarians to review financial performance.
- Review accounts receivable to confirm proper and timely processing.
- Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilize marketing tools and materials and events and programs.
- Read and respond to all communication in a timely manner to ensure that the practice’s policies, guidelines, and recommendations are promptly communicated to hospital staff and adequate training follows if needed.
ESSENTIAL SKILLS:
- Leadership Skills: Communication, decision-making, delegation, development, and project management.
- Essential traits: Adaptability, time management, emotional intelligence, and creativity
EDUCATION and EXPERIENCE:
- College degree is preferred.
- Minimum of 5 years of experience in supervising a team.
- 1-2 years of management experience preferred.
- Experience in managing a veterinary hospital, including financial and administrative support, operations management with profit and loss responsibility.
BENEFITS
Our employment package for full-time employees includes paid time off, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.
Broadway Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.