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Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
Table Games Dual Rate Supervisor (Horseshoe)
Council Bluffs, IA, United StatesPosted 7 months ago
onsite
Job Description
- Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts.
- Open and close table games in assigned area verifying count as provided by the dealer.
- Inspect card decks prior to play.
- Track and record player buy-ins, wins, losses and bet amounts.
- Monitor bets and payouts and correct as needed.
- Complete rating cards for players.
- Initiate and verify fills to tables.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Provide complimentary items to guest as requested in accordance with policies and procedures.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Other duties as assigned.
- Equivalent to a high school diploma with knowledge of game and dealing techniques.
- 1-2 years supervisory experience is preferred.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment.
- Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
- Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Available to work required schedule which may include nights, weekends, and holidays as needed.
- Must be able to respond to visual and oral cues.