IT Project Manager

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

General Summary:

We are seeking an experienced Project Manager to lead technology and operational initiatives across our retail store network. This role bridges IT systems delivery with retail business needs — managing projects such as customization of Merchandising/Pricing solutions, Supply Chain system implementations, Workforce Management solutions, and similar retail technology initiatives. The ideal candidate has strong project management discipline combined with retail industry knowledge and comfort working with both technical teams and various stakeholders across business functions.

Principal Duties & Responsibilities:

Key Responsibilities

• Lead end-to-end project lifecycle (initiation, planning, execution, monitoring, closure) for retail IT initiatives such as POS system upgrades, store network rollouts, e-commerce platform integrations, and in-store technology deployments.

• Partner with business stakeholders to gather requirements and translate them into actionable project deliverables.

• Develop detailed project plans, timelines, budgets, and resource allocation; track and report progress to stakeholders and leadership.

• Follow the already established PMO processes to manage the projects.

• Coordinate cross-functionally with IT, store operations, supply chain, merchandising, finance, and external vendors/contractors.

• Manage multi-store rollouts across store locations, including scheduling installations, training coordination, and go-live support.

• Identify risks, dependencies, and roadblocks early; develop mitigation plans and escalate issues as needed.

• Manage vendor relationships and contracts related to hardware, software, and store technology providers.

• Ensure projects are delivered on time, within scope, and within budget.

• Facilitate project status meetings, steering committee updates, and post-implementation reviews.

• Maintain comprehensive project documentation including charters, RAID logs, change requests, and lessons learned.

• Support management efforts to ensure smooth adoption of new systems/processes.

Position Requirements:

• Bachelor's degree in business, Information Technology, Supply Chain, or related field (or equivalent experience).

• 4–7 years of project management experience, with at least 2+ years in retail, IT, or retail technology environments.

• Proven experience managing multi-site or multi-store technology rollouts.

• Strong understanding of retail systems (POS, inventory management, e-commerce platforms, ERP) and basic IT infrastructure concepts.

• Excellent stakeholder management and communication skills — able to translate between technical and non-technical audiences.

• Proficiency with project management tools (e.g., MS Project, Jira, Smartsheet, Asana, or similar).

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Experience with budgeting, vendor management, and contract oversight.

• Experience in managing multiple IT services Vendors in the same project.

• Very Meticulous about documentation for larger implementation (implementation check list, backout plan, validation checklist etc.).

Preferred Requirements:

• PMP, CAPM, or PRINCE2 certification.

• Experience with Agile/Scrum methodologies in addition to traditional Waterfall PM.

• Familiarity with retail-specific software and other back-office applications (e.g., Oracle Retail, Revionics, etc.).

• Experience in managing projects in hybrid cloud environments.

• Experience in managing SaaS project implementations.

• Background in change management or organizational readiness for technology adoption.

Key Skills

• Project Planning & Scheduling

• Risk & Issue Management

• Cross-functional Collaboration

• Vendor & Contract Management

• Budget Management

• Communication & Stakeholder Management

• Change Management

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. 

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

IT PMO

Family Dollar