IT Service Desk Analyst I

IT Service Desk Analyst I

Looking to elevate your career? Join us!

Work Location: Hybrid in Addison, TX 

Work Hours: Monday-Friday 9am-6PM, with rotating Saturdays & Sundays on-call from 7am-12pm.

 

Department Highlights: 

• Career Development: Opportunities for career advancement, with pathways to roles in network administration, cybersecurity, and IT management
• Work-Life Balance: Flexible scheduling allows a hybrid in-office/work from home environment.
• Innovative Culture: An environment that encourages innovation in process and creative problem solving, allowing team members to contribute ideas and improvements.

Here is what you will need: 

•  1 year of experience in the following skills:
  • Basic troubleshooting of computer hardware and software
  • Basic knowledge of network and server technology
  • Supporting in an environment that utilizes Windows 10 and IOS
  • Supporting Microsoft Office suites, including Office 2016 and/or Office 365
  • Basic troubleshooting of printers (installation/mapping, connectivity)
  • User management with applications such as Active Directory, Multi-Factor Authenticators, etc.
  • Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.
  • ITSM Ticket tracking system experience
  • Strong communication and interpersonal skills
  • Aptitude for high productivity and efficiency
• Prior experience in a Healthcare technical environment preferred
• Prior experience supporting clinical applications (e.g., PACS, RIS, MRS)
• Mac hardware and macOS support experience
• Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred 
• College degree preferred
• ITIL training and/or experience 

 

A Day in the Life of a IT Service Desk Analyst I:

• Provide services and support for the following areas:
• Provides as needed hands-on hardware equipment setup and shipping support.
• Understands, promotes, and demonstrates the Solis Way
• Keeping informed of advancements in IT.
• Collaborating with all departments to ensure that IT needs are met.
• Making recommendations to optimize IT performance and to prevent future problems.
• Log incidents and service requests and maintains relevant records.
• Preparing and maintaining troubleshooting and FAQ materials for easy-access and end-user guidance.
• Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
• Resolving incoming client and personnel IT queries remotely via email, chat, and phone, or in person at the corporate office
• Recognizes incident trends and data anomalies to escalate possible critical incidents or problem

 

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.