Director, Internal Communications

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB.

ESSENTIAL DUTIES & RESPONSIBILITIES

Enterprise Communication Strategy 

• Develop and execute Marathon Health's enterprise communication strategy aligned with business priorities, organizational culture, and the teammate experience. 
• Partner with People Experience, Executive Leadership, Marketing and other senior business leaders to develop integrated communication strategies that align internal teammate communications with external branding messaging and business priorities. 
• Serve as the enterprise communications advisor, partnering with leaders to develop communication plans for organizational changes, business initiatives, executive messaging, and enterprise announcements while educating leaders on communication best practices and change readiness.
• Lead communication strategies for enterprise initiatives, organizational transformations, crisis management,  executive transitions, business disruptions, and other high-impact situations.
• Strengthen teammate engagement, leadership visibility, and organizational alignment through effective communication strategies and enterprise campaigns.    
• Oversee enterprise communication channels, including Town Halls, executive communications, the intranet, newsletters, Microsoft Teams, lock screens, and other digital communication platforms.
• Create and deliver communication tools, resources, and education that enable People Leaders to effectively communicate organizational priorities, lead change, improve teammate understanding, and drive consistent application of people practices.
• Build strong cross-functional partnerships to ensure communications are coordinated, timely, and aligned across the enterprise.

Teammate Experience & Engagement 

• Develop communication strategies that foster engagement, transparency, inclusion, and connection to Marathon Health's mission and values.   
• Establish communication standards and best practices that improve consistency and reduce communication fatigue. 
• Lead the communication strategy and execution for People Experience initiatives, including monthly, quarter leadership meetings, organizational announcements, and enterprise campaigns. 
• Manage the People Experience communications calendar to ensure timely, coordinated, and effective messaging across the organization.

Data, Analytics & Governance 

• Develop communication dashboards and performance metrics to measure effectiveness, engagement, and business impact. 
• Leverage data, analytics, and digital technologies to continuously improve communication effectiveness and business outcomes. 
• Analyze communication trends and teammate feedback to continuously improve communication strategies and the teammate experience. 
• Present communication insights, recommendations, and trends to executive leadership. 
• Establish communication governance, editorial standards, and enterprise communication processes that improve quality, consistency, and organizational alignment. 

AI & Digital Communication Innovation 

• Champion the use of AI and emerging technologies to improve communication quality, speed, personalization, accessibility, and operational efficiency. 
• Identify innovative opportunities to modernize teammate communications while maintaining governance, trust, and responsible AI practices. 
• Reimagine how communications are created, personalized, translated, distributed, and measured through responsible use of AI and automation. 

QUALIFICATIONS

• Bachelor's degree in Communications, Journalism, Marketing, Business, Human Resources or a related field; 
• 10+ years of progressive experience in internal communications, executive communications, organizational communications, change management, or teammate experience. 
• Demonstrated experience partnering with executive leadership and leading enterprise communication strategies. 
• Proven success supporting organizational transformation, technology implementations, mergers, acquisitions, or other large-scale business initiatives. 
• Exceptional communication, presentation, storytelling, and relationship-building skills with strong executive presence. 
• Experience using communication metrics, analytics, and teammate insights to drive continuous improvement. 
• Demonstrated expertise leveraging AI and emerging technologies to modernize communications, improve operational efficiency, personalize the teammate experience, and drive measurable business outcomes. 
• Strong understanding of communication governance, responsible AI practices, digital communication platforms, and organizational change. 

DESIRED ATTRIBUTES

• Demonstrated experience partnering with executive leadership and leading enterprise communication strategies. 
• Proven success supporting organizational transformation, technology implementations, mergers, acquisitions, or other large-scale business initiatives. 
• Exceptional communication, presentation, storytelling, and relationship-building skills with strong executive presence. 
• Experience using communication metrics, analytics, and teammate insights to drive continuous improvement. 
• Demonstrated expertise leveraging AI and emerging technologies to modernize communications, improve operational efficiency, personalize the teammate experience, and drive measurable business outcomes. 
• Strong understanding of communication governance, responsible AI practices, digital communication platforms, and organizational change. 

Key Measures of Success 

• Increased teammate engagement, communication effectiveness, and understanding of business priorities. 
• Successful communication and adoption of enterprise initiatives and organizational change. 
• Improved executive and leader communication effectiveness, trust, and organizational alignment. 
• Increased teammate participation and engagement in enterprise communication channels and events. 
• Measurable improvements in communication quality, operational efficiency, and innovation through AI and digital technologies. 

Pay Range: $120,000 - $140,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. 
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule