Manager - Hams Hame

About Us At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability About the Role We are seeking a passionate and driven Manager to lead Ham’s Hame Pub Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment. Nestled beneath the iconic Hamilton Grand, next to the 18th hole of the worlds most famous golf course, Ham’s Hame offers outstanding Scottish cuisine in an informal setting. As Manager, you will oversee the day-to-day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel. You will lead, inspire and support your team, creating a positive, high-performing culture while being a visible presence on the floor during service. With a strong commercial focus, you will drive revenue, manage costs, and maintain operational excellence across staffing, stock control and service delivery. Working closely with the Food Beverage leadership team, you will play a key role in creating memorable guest experiences and ensuring Ham’s Hame continues to thrive. In this role you will: Oversee the daily operations of Hams Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries. Maintaining standards and operating procedures Ensuring all service and bar processes are followed, taking every effort to control costs Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty Forecasting for staffing requirements, ensuring staff volumes are adequate Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives Drive the success of our Food and Beverage Team through identifying continuous improvement areas