Bell/Door Attendant Leaders- The Lake Como EDITION - Season 2026
Job Description
The Lake Como EDITION
Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.
Role Purpose
The Bell/Door Attendant Leader is responsible for coordinating and supervising the daily operations of the door team, ensuring a seamless, welcoming and high-standard arrival and departure experience for all guests. This role acts as a key reference point for the team and supports service excellence in line with brand standards.
Key Responsibilities
- Team Coordination
- Supervise and coordinate the daily activities of Door Attendants and Bell Staff
- Ensure proper shift coverage and task allocation according to business levels
- Act as the main point of contact for the team during the shift
- Guest Experience
- Personally welcome VIPs, repeat guests, and special arrivals
- Ensure a warm, professional and consistent first and last impression
- Handle guest requests and resolve any issues promptly and effectively
- Operations Management
- Oversee entrance flow, traffic control, and vehicle management
- Ensure smooth coordination with Valet Parking and Concierge team
- Coordinate the parking and handling of guests’ vehicles, ensuring efficiency, safety and organization
- Monitor cleanliness, appearance and organization of the hotel entrance
- Service Standards
- Ensure all team members adhere to grooming, behavior and service standards
- Provide on-the-job guidance and coaching to maintain high performance
- Support continuous improvement of guest service delivery
- Communication & Collaboration
- Maintain close communication with Front Office, Concierge and Security
- Report any incidents, guest feedback or operational issues to management
- Support alignment across departments during peak times and special events
- Training & Development
- Assist in training new team members
- Identify development needs within the team and share feedback with management
Requirements
- Previous experience in Door, Concierge, or Front Office operations (luxury hospitality preferred)
- Strong leadership and coordination skills
- Excellent guest service and communication abilities
- Professional appearance and demeanor
- Ability to work in a fast-paced environment
- Good knowledge of local area and services is a plus
- Fluency in English; additional languages preferred
Position Scope
- Acts as shift leader for the door team
- Plays a key role in guest experience at arrival/departure
- Contributes to team performance and service consistency
Compensation & Benefits
- Gross Annual Salary: min 24,200 – max 25,500 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year).
- The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year.
- TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contract
- Staff house accommodation on The Lake Como
- Ticket restaurants – meal vouchers (each with a net value of €8 per working day)
- Staff cafeteria
- Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.