Patient Care Coordinator Plastics (102997)

SECTION 1: Job Summary (Summary of the basic functions of the position)

Coordinate and manage the front office of a busy plastic surgeon while working with other departments
such as clinical, front desk and scheduling to ensure high quality patient care.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Interact with patients online or on phone to schedule them for appointments
• Maintains thorough understanding of clinic scheduling protocols
• Follow up with patient inquiries via phone or online
• Provide general information regarding services and products available
• Precertify all ASC procedures
• Ensure that all appointment documentation is appropriate for the visit (such as self-pay, insurance, work comp, etc)
• Support and assist front desk staff during the check in process
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization

SECTION 3: Experience Requirements

• 3 years work experience in a Patient Care Coordinator role or similar

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
  • Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Benefits:

Medical, Dental, & Vision
401k
PTO & Paid Holidays
Company Paid Life Insurance
Employee Perks Program