Customer Service & Order Management Specialist

The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link between the company and customer. CSS interacts with customers, company sales, and production to handle the overall customer order process that includes pre-sales and post-sales service functions. Must have proven ability to interact with customers and internal staff to manage day-to-day tasks; coordinate cross-functional teams to meet program milestones and on time delivery; be the communication focal point for internal and external stakeholders and demonstrate critical problem-solving skills along with knowledge of supply chain and logistic processes.