Job Description
EUROAPI is focused on reinventing active ingredient solutions to sustainably meet customers’ and patients’ needs around the world. We are a leading player in active pharmaceutical ingredients with approximately 200 products in our portfolio, offering a large span of technologies, while developing innovative molecules through our Contract Development and Manufacturing Organization (CDMO) activities.
Taking action for health by enabling access to essential therapies inspires our 3,450 people every day. With strong research and development capabilities and five manufacturing sites all located in Europe (Saint-Aubin-lès-Elbeuf and Vertolaye in France, Brindisi in Italy, Frankfurt in Germany and Budapest in Hungary), EUROAPI ensures API manufacturing of the highest quality to supply customers in more than 80 countries.
EUROAPI is listed on Euronext Paris.
Join EUROAPI’s Supply Chain where you will enable optimal efficiencies that never compromise on integrity and ethics. You will be responsible for building resilient supply chains to ensure a steady supply of quality products that contribute towards our global commitments of improving our environmental footprint, achieving procurement excellence, inventory management and capex optimisation.
Are you a seasoned Customer Service specialist with an industrial background looking for their next challenge? We are offering the opportunity to join the Supply Chain team as a Global Customer Service Coordinator on a permanent contract in our Paris head office.
Reporting to the Supply Chain Portfolio & Customer Service Manager, you will handle client orders for a given geographic zone, will serve as Key User for SAP and the order entry tool Esker as well as maintain the library of procedures and guidebooks.
Main responsibilities
Assures interfaces among sales department/customers
Enters customer orders into electronic tool and sends them to the production sites
Verifies and sends documents to sales team/clients
Archives documents (PO, etc) related to the order.
Coordinate customer accounts creation and/or modification: collection of documentation, exchange Sales (LEAP), customer (on boarding & purchase orders, master data and other internal teams. Handle customer orders using adequate electronic tool (OCR,.) from the moment the order is received from the client (generic e-mail box) to the transfer of the order to the production site,
Check if PO price and other commercial conditions are aligned with price approved in LEAP
Verify orders, paying close attention to certain elements (price, incoterm, conditions of payment…), in particular to pricing announced in Sales tool, LEAP
Enter information related to production site, item code,
Work with the Master data team: Assure that client accounts are correct and up to date before processing the order, Check if PO price and or the commercial conditions aligned with the one in SAP with MASTERDATA team. If necessary, revert to customer to request PO adjustment
With the Sales teams: Be aware of sales information to handle impact on the order handling and customer modifications,
Troubleshooting management for orders: Credit block, Masterdata, etc
Process orders of reference substances,
Assure interactions with internal and external clients in the GCS perimeter,
Collect import license and forward internally
Operationally manage the GCS generic mailbox in which orders and documents are received.
Management of admin customer requests: Business forms, bank data…
Credit Note/Debit note management
Follow up of RSL availability with site team and coordination with customer
Regular meeting with Sales managers
Our Requirements
Initial training: license or Master degree
Professional experience: essential to have initial experience in a similar job
Computer skills: Word, Excel, Outlook, SAP SD, OCR tool.
Knowledge of international commerce
English is necessary
Good interpersonal relations and ability to communicate
Autonomous, very rigorous in following procedures and ways of working
Ability to analyze and to adapt
Excellent team spirit