Job Description
Key Responsibilities
- Field Service Operations
- Lead installation, maintenance, and troubleshooting of SABRE / SABRE 3D systems at customer site
- Ensure maximum uptime and performance of installed tools
- Manage onsite service activities, including corrective and preventive maintenance
- Oversee technical issue escalation and resolution in coordination with engineering team
- Customer Management (Critical for this role)
- Act as primary point of contact for Amkor Korea (K5) service-related matters
- Build strong customer relationships and maintain high satisfaction
- Lead regular service review meetings with customer (performance, issues, improvements)
- Support business growth by enhancing customer trust and preventing competitor penetration
- Cross-functional Collaboration
- Work closely with Sales, Product Group (PG), and Engineering teams
- Support new tool installation, evaluation, and acceptance process
- Drive issue resolution through internal alignment (Field, PG, R&D)
- Provide feedback to improve product performance and serviceability
- Performance & Metrics Management
- Monitor service KPIs (uptime, response time, MTBF/MTTR, stop loss, customer satisfaction)
- Lead continuous improvement initiatives at customer site
- Provide regular reports to management and stakeholders
The impact you’ll make
Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
What you’ll do
Who we’re looking for
- Bachelor’s degree in Engineering (Electrical, Mechanical, or related field)
- Minimum 8–12 years of semiconductor equipment field service experience
- Proven experience with SABRE / SABRE 3D tools (strongly preferred)
- Experience managing field service teams or leading projects
Preferred qualifications
- Technical Skills
- Strong knowledge of semiconductor equipment maintenance and troubleshooting
- Hands-on experience with installation and service of advanced packaging tools
- Data-driven problem-solving capability
- Soft Skills
- Excellent communication and customer-facing skills
- Strong leadership and team management capability
- Ability to handle high-pressure customer environments
- Fluent in Korean, with working-level English
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.