Quality Management in Process & Production - Customer (Customer Quality Plant)

**Responsibilities:**

• Serve as the primary Quality Management representative for the plant in all customer interactions throughout pre-launch, launch, and series production phases.
• Ensure comprehensive understanding and execution of customer quality requirements across all plant operations, acting as the single point of contact for all quality-related communications with the customer.
• Evaluate and implement customer-specific quality requirements, including planning and tracking re-qualification activities and conducting product audits. Perform self-assessments against established customer standards.
• Manage the PPAP (Production Part Approval Process) for both external and internal customer serial product releases, ensuring full compliance and timely documentation.
• Maintain all customer communications through designated portals, including PPAP submissions, claim reports, and quality certificates.
• Conduct customer interface management during facility visits, audits, Run@Rate assessments, and change management activities.
• Monitor and respond to customer performance ratings and scorecards, taking corrective action as required. - Manage quality alerts and escalations, leading crisis management initiatives including sorting actions and root cause analysis.
•  Support design and process change management activities, ensuring quality implications are thoroughly assessed. 
• Oversee warranty management and customer claims resolution using structured problem-solving methodologies (8D, A3). Provide technical analysis and implement corrective actions for production issues related to warranty returns. 
• Analyse customer warranty trend data and monitor warranty costs to identify systemic quality issues. - Maintain current P-FMEA documentation, Control Plans, and production line documentation including SPC cards. 
• Initiate and track resolution of component issues raised by customers, documenting quality lessons learned for continuous improvement.

B.Tech/B.E Electronics

Right to hold delivery towards the customer in case of Q problems / high or unexceptable Q Risks;
Escalation towards affected functions (e.g. SQM, Plant QM, BU QM, QKAM, BU NPLM).

Behavioral commitment to following documented procedures, even under pressure. Open sharing of process-related issues, risks, and deviations. Making choices that prioritize quality and compliance over speed or cost-cutting. Cross-functional cooperation to ensure end-to-end process quality. Avoiding siloed thinking that can lead to gaps in quality control.

Work experience in automotive area or quality management highly recommended. (best case min. 2 years)

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