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Job Description
This position is an integral part of Service Quality Structure that ensures the deployment of Customer Experience. The Customer Service Quality Specialist is responsible for the register and follow up of customer complaints and field issues, monitoring and verifying the setting up corrective and preventive actions in collaboration with the corresponding cross-functional teams.
They play a key role in the Service Quality team, verifying the correct resolution of customer complaints to prevent recurrence and ensuring their regular tracking, informing the corresponding stakeholders about their status and resolution.