Customer Service Representative (CSR - Troubleshooting)
Job Description
Contract Duration: 6 months
Pay rate: $14.25/hr
Technical Help Desk Advisor to a medium sized unit/segment of service and/or implementation processes and activities for the Client's Treasury Products (CashPro Online Products). Responsible for building and managing client and business partner relationships while improving overall client delight in a call center environment. Provides ongoing detailed instructional support and follow-up to existing client issues and potential system issues. Able to learn up to multiple applications and provide clients clear walk-throughs or trouble shooting assistance over the phone with a first call resolution. Key performance metrics must be met on a monthly basis while managing potential competing priorities, while staying client focused.
- Excellent research skills and processes and ability to multitask
- Candidate must have exceptional customer service skills and the ability to work with internal and external teams.
- Ability to provide technical guidance and instruction on the use of computer technologies.
- Excellent written, organizational and communication skills, with an emphasis on concise documentation to lower the possibility of a repeat problem.
- Ability to research and resolve issues escalated due to complexity and/or time
- Knowledge of current technological developments/trends in area of expertise.
- Ability to evaluate client side technologies and identify their potential impact within the existing environment
- Knowledge of a broad range of relevant operating systems, browser, applications, and/or equipment
Desired Skills:
- Technical Troubleshooting
- Knowledge of Treasury Management (Knowledge of CashPro a plus)
Education Recommendations
- High School Diploma
- Bachelor's highly desired, or equivalent professional experience in Call Center/Customer Service or technical discipline
To know more about the position, please contact:
Laidiza Gumera
laidiza.gumera(at)collabera.com
973-774-7804