Job Description
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Intern - TS Coordinator to join the G&A team reporting to the Manager, TS Specialist. This role is a hybrid role based out of our Hyderabad, India location.
In this role, you'll play a key role in delivering meaningful employee experiences across the Gainsight Hyderabad office by supporting onboarding coordination, employee engagement events, and day-to-day People Operations activities. This is a great opportunity for someone who thrives in a fast-paced, people-first environment and enjoys working cross-functionally with teams like HR, Facilities, and Business Operations. The ideal candidate brings strong skills in coordination, attention to detail, and creating great workplace experiences.
What You'll Do:
Onboarding Experience Support: Assist in coordinating new hire onboarding logistics — including welcome kits, swag fulfillment, system access tracking, and ensuring a smooth and engaging Day 1 experience for new teammates.
Events & Engagement Coordination: Support planning and execution of employee engagement activities, team events, and culture programs — from logistics and data coordination to on-the-day setup and follow-up.
HR Operations Assistance: Assist with day-to-day People Ops tasks including employee file audits, document processing, Off-boarding activities and maintaining accurate records across HR systems.
Process Improvement: Identify gaps or inefficiencies in existing People Ops and experience workflows and proactively suggest improvements.
Cross-Functional Collaboration: Partner with teams across the organization to support HR initiatives, events, and experience-related projects, building relationships across the company.
Administrative & Ad Hoc Support: Provide general operational support to the Teammate Success team as needed to ensure smooth execution of ongoing people programs.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What Success Looks Like?
Success in this role will be measured by outcomes such as:
New hire onboarding experience scores / feedback ratings
Employee event attendance and satisfaction
Accuracy and completeness of HR documentation and file audits
What We're Looking For:
Must-Have Skills or Experience:
Current student or recent graduate in HR, Business Administration, Communications, or a related field.
Strong organizational skills with a high attention to detail , you keep things accurate and on track.
Clear and professional communication skills, comfortable interacting with new hires, vendors, and cross-functional teams.
A self-starter mindset, you take initiative, ask good questions, and follow through without needing constant direction.
Availability to be in the Hyderabad office at least 3 days a week.
Nice-to-Have Skills or Experience:
Prior internship or project experience in HR, or office/people operations.
Familiarity with HR tools, onboarding platforms, or project management software (e.g. Workday, or similar).
Creative eye for employee experience touchpoints, event themes, engagement ideas, etc.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.