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Job Description
Job responsibility:
- Manage customer enquiries on shipments and provide timely updates.
- Coordinate import/export shipments, including documentation and billing.
- Ensure compliance with customer SOPs, customs requirements, and company procedures.
- Liaise with customers, internal teams, and branches to support smooth operations.
- Handle customer complaints and resolve issues promptly.
- Monitor daily operations (e.g., truck movements, shipment status).
- Prepare required reports and support KPI achievement.
- Support Station Manager and perform other assigned operational duties.
We are expecting the incumbent to meet these requirements:
- Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field.
- Min 1 year and above of experience in freight forwarding / logistics (Air Freight preferred).
- Knowledge of import/export procedures and customs clearance is an advantage.
- Strong communication and customer service skills.
- Good coordination and problem-solving abilities.
- Able to work in a fast-paced environment and meet deadlines.
- Proficient in MS Office (Excel, Word).
- Detail-oriented and able to multitask effectively.
- This position is located at Taman Malim Jaya, Melaka.
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.
Thank you for choosing DHL Global Forwarding as your Employer of Choice.