Remote Call Center Operations Supervisor

Full-Time | Remote | Eastern Time Zone | High-Volume Call Center

PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays.

Responsibilities

• Supervise remote call center agents and ensure productivity, quality, and service goals are met
• Monitor KPIs: handle time, service level, attendance, and quality
• Provide real-time coaching and performance management
• Participate in hiring, training, and performance evaluations
• Handle escalations and support operational improvements

Qualifications

• 3+ years direct call center supervisory experience, preferably in remote, high-volume environments
• Proven experience managing inbound and outbound call operations
• Strong coaching, leadership, and communication skills
• Advanced computer skills (MS Office) and ability to learn call center systems quickly
• Quiet home workspace with reliable high-speed internet

Schedule

• Full-time (40 hours/week)
• Flexible, generally 11:00 AM – 7:00 PM EST
• Occasional evenings/weekends/holidays as needed

Benefits

• Health, Dental, Vision
• Paid Time Off & Holidays
• Company-paid Life & Short/Long-Term Disability
• 401(k) after 1 year

Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application.

Offer of employment is conditioned upon passing a background check.