Sr Specialist Disputes & Fraud Claims

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From Target Circle Card® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Senior Specialist Disputes & Fraud Claims you will support the review, investigation, and resolution of fraud and dispute claims. This position is currently an off-phone role focused on case management, claim processing, and investigative research. While phone responsibilities are not required at this time, the role may evolve to include member/customer contact as business needs change. 

The ideal candidate will possess strong investigative and problem-solving skills, sound decision-making abilities, and the confidence to work effectively in ambiguous situations where information may be incomplete or outcomes are not always clearly defined. This role requires a high level of attention to detail, critical thinking, and the ability to evaluate information, exercise judgment, and make timely, accurate decisions while balancing risk, compliance requirements, and the guest experience. The successful candidate will thrive in a fast-paced environment, demonstrate adaptability, and maintain a commitment to quality, accuracy, and operational excellence.

Start date: 07/20/2026

Training schedule: Monday - Friday from 8:00am - 4:30am (6 weeks)

• New hires will participate in a structured training program designed to provide the knowledge, tools, and resources necessary for success in the role.

• Attendance during training is required to ensure successful onboarding and skill development.

• The training schedule is temporary. Training follows a tiered approach during the first three months of employment, combining new hire onboarding and upskilling opportunities.

Permanent schedule: 32 -40 hour flex (this means that your schedule can vary between the minimum of working 32 hours per week to the maximum of 40 hours per week. You will know your schedule up to 3 weeks in advance). When you work your Saturday and Sunday, you will be given variable days off to accommodate.

The hours in which your schedule may range is between: Monday - Friday, 7:00am - 8:00pm and both Saturday and Sunday, 9:30am - 7:00pm.

• Upon successful completion of training, employees will transition to their assigned work schedule based on business needs and operational requirements.

• Schedule options include both AM and PM shifts.

• Schedule assignments will be determined based on business needs and may be subject to change.

• Flexibility to work assigned hours within the department's operating schedule is required.

Work Environment

• In Office, primarily off-phone processing and case review responsibilities.

• Future responsibilities may include customer contact via phone or other communication channels as operational requirements evolve.

• Work Location: This is an on-site, in-office position at Target North Campus in Brooklyn Park, MN. Employees are expected to work from the office location during scheduled business hours.

Key Responsibilities

• Review, investigate, and process fraud and dispute claims in accordance with established procedures and regulatory guidelines.

• Analyze account activity, transaction history, supporting documentation, and system records to determine claim validity.

• Document case findings, decisions, and actions thoroughly and accurately.

• Monitor case queues and ensure timely resolution of assigned claims.

• Maintain compliance with applicable regulations, policies, and service-level agreements.

• Perform data entry and case maintenance with a high degree of accuracy.

• Meet productivity, quality, and performance expectations.

• Adapt to changing business needs, including potential future responsibilities involving outbound or inbound customer communication.

Job duties may change at any time due to business needs.

About you:

• High school diploma or equivalent.

• Previous experience in fraud investigations, dispute processing, banking operations, financial services, customer service, or a related field.

• Strong analytical and problem-solving skills.

• Excellent attention to detail and organizational abilities.

• Ability to manage multiple tasks and prioritize workload effectively.

• Proficiency with computer systems and Microsoft Office applications.

• Strong written communication skills.

Preferred

• Knowledge of fraud detection practices and regulatory requirements.

• Experience working in a financial institution, call center, or operations environment.