Senior Field Failure Technical Specialist

Who You Are

The Senior Technical Specialist will be responsible for providing FANUC America internal and external customers with a high level of support.  Duties will also include communications with multiple FAC engineering groups to resolve technical Field Failure and Service issues.  The Senior Technical Specialist will have the experience of managing and coordinate activities related to field rework programs. The Senior Technical Specialist will provide advanced technical support to Field Service Engineers as an escalation resource and provide the interface to other engineering groups as required.  The Senior Technical Specialist takes on a leadership role supporting multiple service resources and customers. 

 

How It’s Done

• Management and data collection as part of a Field Failure investigation or rework for reoccurring problems that may be the result of a product design or manufacture error
• Provide meeting minutes, documenting verbal communication, regular customer communication, schedules, open issues tracking, and prioritization of work load
• Ability to cross functionally work with all FANUC Robotics’ segments to develop infield product rework projects and technical documentation
• Organize and coordinate large rework campaigns across multiple customers.
• Setup, participate and run internal and customer meetings virtually and in person
• Establish relationships with key customers to facilitate execution of projects and customer concerns
• Some travel required for the project coordination and execution to meet project requirements
• Documenting FANUC robot and related peripheral equipment performance and reporting failure modes and results for the purpose reporting to the customer and FAC responsible Engineering groups.
• Highly adaptable and responsive to changing priorities, work environments, and challenges, with a willingness to take on new tasks as needed
• Willingness to work overtime as necessary to meet critical deadlines, respond to customer needs, and ensure timely completion of service commitments.

What You Need

• Bachelor’s degree in Engineering or a related field preferred; equivalent combination of education and relevant hands-on experience will be considered.
• Minimum of 5+ years of experience in robotics integration, field service, or related technical roles, demonstrating advanced knowledge and practical application of robotic systems.
• Ability and willingness to travel to customer sites as needed to support installation, maintenance, and service requirements in alignment with business objectives.
• Must possess a valid driver’s license or have the ability to obtain and maintain one in accordance with company and legal requirements

What Would Be Even Better

• Demonstrated experience working with FANUC robots, controllers, and peripheral equipment, including installation, configuration, troubleshooting, and maintenance.
• Strong proficiency in FANUC application software and robot programming, with the ability to develop, modify, and optimize programs to meet application requirements.
• Proven ability to work safely and effectively in compliance with OSHA regulations and company safety standards, maintaining a strong commitment to workplace safety.
• Well-developed technical writing skills with the ability to create clear, accurate, and detailed documentation, reports, and service records.
• Excellent technical communication skills, with the ability to clearly convey complex information to customers, team members, and cross-functional stakeholders.

It’s Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

 

Sponsorship will not be provided for this position

 

Equal Opportunity Employer, including disabled and veterans