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QBE North America

Heavy Haulage Motor Assessor

QBE North America
AUS - VIC - RemotePosted Yesterday
Full-timeonsite

Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights 

  • Location: Victoria or NSW (metro & regional coverage) 

  • Type: Permanent, Full-time 

  • Work model: Remote-based with flexibility 

  • Specialised role within heavy motor / haulage 

  • Provided with fully maintained Tool of Trade vehicle 

 

The opportunity 

We’re looking for an experienced Heavy Haulage Motor Assessor to join our VIC Assessing Team. This is a highly specialised role focused on assessing damage to heavy motor and haulage vehicles. You’ll manage complex claims end-to-end, coordinating repairs and working closely with customers, repairers and suppliers to ensure assets are restored efficiently and safely. Given the nature of this portfolio, this role suits someone with deep technical expertise in heavy vehicles, looking to apply their knowledge in a broader claims and assessing environment. 

About QBE   

  • At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

  • We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

  • What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role 

In this role, you will: 

  • Assess heavy motor and haulage equipment damage, determining appropriate repair strategies in line with industry standards, legislation and manufacturer guidelines 

  • Provide accurate settlement recommendations while managing and mitigating large and complex claims costs 

  • Coordinate and oversee repairs for heavy vehicles, ensuring quality outcomes and minimal disruption to customers 

  • Engage with repairers, suppliers and customers across phone, digital and on-site interactions as required 

  • Source and negotiate parts or repair solutions for specialised vehicles and equipment 

  • Deliver a high standard of customer service aligned to claims service standards 

  • Support delivery of Claims strategy and broader business outcomes 

 

About you 

  • Trade-qualified preferred (e.g. heavy diesel mechanic, boilermaker, panel beater or similar) 

  • Strong experience working with heavy vehicles 

  • Sound understanding of complex repair methodologies and heavy motor claims 

  • Proven ability to manage stakeholders and negotiate effectively in complex scenarios 

  • Strong communication skills and ability to build trusted relationships 

  • Well organised with the ability to prioritise and manage competing demands 

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

To learn more about benefits of working with us, click here. 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

  • 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

  • 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  

  • Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

To learn more about our achievements, click here. 

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

Your career. At the heart of it.  

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]. 

Skills:

Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards Compliance

Application Close Date: 10/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About QBE North America
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