Job Description

Operations Administration

 Support daily operational administrative tasks and documentation

 Maintain and update operational trackers, reports, and dashboards

 Ensure data accuracy across Google Sheets / Excel

 Assist with order processing, status updates, and exception tracking

 Support process documentation and continuous improvement initiatives

Control Tower Operations

 Monitor order flow, fulfilment, and delivery status

 Track SLA performance, missed cases, and pending breach risks

 Identify operational exceptions and escalate issues promptly

 Support daily control tower reporting and performance summaries

 Assist in coordination between operations, warehouse, and transport teams

General Support

 Perform data validation and basic analysis for reporting

 Prepare ad-hoc reports as required by the operations team

 Support audits, reconciliations, and operational reviews

 Assist with any other operational tasks assigned by the supervisor