Job Description
About us
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
About the role:
We are looking for a Line Manager to lead, support, and develop software engineering professionals in a Matrix organization.
This role is focused on people leadership, performance management, capability development, engagement, and stakeholder alignment. The Line Manager will not own day-to-day delivery execution, but must have a solid understanding of software delivery processes, engineering team dynamics, stakeholder landscape, and product development flow in order to manage people performance effectively and credibly.
The ideal candidate is a strong people leader with experience from a software development environment, able to work across Product, Project/Delivery, Architecture, Engineering, Quality, and other functions.
Purpose of the Role
The Line Manager is accountable for creating the conditions for employees to perform, grow, stay engaged, and contribute effectively to business outcomes.
The role ensures that people are:
clearly supported in their roles;
fairly evaluated based on real delivery context;
developed according to business and career needs;
aligned with organizational priorities;
engaged and retained;
supported through change, ambiguity, and matrix complexity.
In a Balanced Matrix setup, the Line Manager owns the people and capability agenda, while Product/Delivery roles own execution priorities, planning, and commitments. Strong collaboration between these roles is essential.
Areas of responsibility:
People Management
Lead and support a group of software engineering professionals.
Conduct regular 1:1s focused on performance, motivation, development, well-being, and feedback.
Build trust-based relationships with employees and create a healthy leadership environment.
Support onboarding, role clarity, engagement, retention, and individual motivation.
Identify early signs of overload, disengagement, conflict, or performance risk.
Act as a stable leadership anchor in a complex matrix setup.
Performance Management
Define and communicate clear individual performance expectations.
Evaluate performance based on evidence, stakeholder input, delivery contribution, behavior, and growth.
Collect structured feedback from Product, Project/Delivery, Architecture, Scrum Masters, technical experts, and relevant stakeholders.
Differentiate performance fairly and transparently.
Recognize strong performance and address underperformance early.
Support employees in understanding how their work contributes to product, delivery, quality, and business outcomes.
Distinguish between individual performance issues and systemic delivery/process constraints.
Development and Career Growth
Own development conversations and Personal Development Plans.
Identify strengths, growth areas, potential, and career aspirations.
Support career progression, competence growth, mentoring, and learning opportunities.
Connect individual development with business needs, technology direction, product priorities, and organizational capability gaps.
Encourage ownership, learning agility, collaboration, quality mindset, and engineering maturity.
Stakeholder Management in the Matrix
Collaborate closely with Product Managers, Project Managers, Architects, Scrum Masters, and other functional leaders.
Maintain regular feedback loops with stakeholders to understand employee contribution, collaboration, and performance.
Support alignment between people capacity, skill maturity, and delivery expectations.
Help resolve ambiguity, conflicting expectations, and priority tension affecting employees.
Escalate people, capability, or capacity risks constructively.
Ensure employees are not left alone to navigate matrix complexity.
Capability and Organizational Development
Identify skill gaps, competence needs, and succession risks.
Contribute to workforce planning, hiring, staffing input, and capability development.
Support a strong engineering culture focused on ownership, quality, collaboration, continuous improvement, and customer value.
Promote knowledge sharing and professional standards within the line.
Contribute to improvements in leadership practices, feedback culture, and organizational effectiveness.
To succeed in your role, you should possess the following skills and competencies:
The candidate should have experience in or close exposure to software delivery.
This does not necessarily mean the person must be a former developer, but they should understand how software teams operate and how value is delivered through product development.
Required background
Experience leading people in a software development, engineering, product, delivery, or technology organization.
Practical understanding of software delivery processes, Agile ways of working, engineering team setup, and delivery stakeholder roles.
Experience managing individual performance in a matrix or cross-functional environment.
Experience working with stakeholders such as Product Managers, Project Managers, Delivery Managers, Architects, Scrum Masters, QA, Engineers, or similar roles.
Experience handling feedback, performance conversations, development planning, and employee engagement.
Experience supporting teams or individuals through change, ambiguity, conflicting priorities, or organizational transformation.
Preferred Experience
Previous role as Line Manager, People Manager, Engineering Manager, Delivery Manager, Scrum Master, Project Manager, Team Lead, or similar.
Background in software product development, preferably in a regulated, complex, or multi-stakeholder environment.
Experience with performance review processes, career development frameworks, and competence development.
Experience with distributed, cross-site, or matrix organizations.
Understanding of quality, compliance, technical debt, legacy systems, release processes, or product lifecycle management.
Experience with hiring, onboarding, retention, succession planning, or organizational design.
Key Competencies
People Leadership
Builds trust and psychological safety.
Supports people with empathy and clarity.
Gives direct, constructive, and timely feedback.
Handles difficult conversations professionally.
Balances support with accountability.
Performance Management
Sets clear expectations.
Evaluates performance based on evidence and stakeholder input.
Understands the difference between effort, output, behavior, and impact.
Can identify both high performance and underperformance.
Is able to address performance issues early and constructively.
Software Delivery Awareness
Understands the dynamics of software development teams.
Knows how Product, Delivery, Architecture, QA, and Engineering interact.
Understands Agile ceremonies, planning, dependencies, prioritization, quality, and delivery pressure.
Can interpret stakeholder feedback in the context of software delivery.
Can distinguish between individual performance gaps and systemic delivery challenges.
Matrix Collaboration
Works effectively without relying only on formal authority.
Aligns with multiple stakeholders.
Clarifies expectations and decision rights.
Manages conflicting input constructively.
Helps employees navigate complex reporting and priority structures.
Coaching and Development
Helps employees grow professionally.
Builds meaningful development plans.
Identifies potential and supports career progression.
Connects individual growth with business capability needs.
Encourages learning, ownership, and continuous improvement.
Communication and Influence
Communicates clearly and transparently.
Translates business context into meaningful messages for employees.
Influences stakeholders through facts, trust, and collaboration.
Creates alignment across functions and leadership layers.
Change and Ambiguity Management
Stays calm and constructive in uncertainty.
Helps people understand change and adapt to new expectations.
Identifies risks early and supports practical resolution.
Creates stability without avoiding difficult topics.
What Success Looks Like
The successful Line Manager will:
act as an integral member of the local UA leadership team;
maintain strong employee trust and engagement;
ensure regular, high-quality 1:1s and development conversations;
provide fair and evidence-based performance management;
build strong feedback loops with stakeholders;
identify and address performance or engagement risks early;
support capability growth aligned with business priorities;
help employees understand expectations in a matrix setup;
contribute to a healthier, clearer, and more accountable organization.
Being the part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years.
We will be glad to welcome you to our team!
For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/
You can contact our Talent Acquisition team via email: [email protected].