Associate, Service Delivery, India

UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE!!

1. Processing Operations – 70%

• Operate client systems and process insurance and accounting-related tasks (such as financial reconciliation and tracking inflows/outflows) accurately and efficiently.
• Follow established procedures step by step and apply them correctly across different work scenarios.
• Review task information carefully, identify missing, inconsistent, or unclear information, and take appropriate action based on procedures.
• Meet defined quality, productivity, and turnaround time standards.
• Comply with ReSource Pro’s Information Security policies and client information security requirements.

2. Client Communication – 15%

• Provide timely support by conducting direct phone calls or emails with clients on procedure- or task-related matters (spoken English is required).
• Communicate with clients using clear, polite, and well-structured written English.
• Respond to client requests promptly and escalate concerns to the supervisor when needed.

3. Problem Identification & Other – 15%

• Identify discrepancies between data received and client system records; investigate by accessing relevant systems to locate the root cause or gap.
• Escalate identified issues in a timely manner with clear, structured descriptions of the discrepancy and supporting findings.
• Conduct assigned auditing tasks and track data accurately via Case Tracker.

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