Service Manager, Operations

Find Your Limitless with Reliance By joining Reliance as an HVAC Service Manager, you’ll become an important team member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!   What will you do? Learn and grow as an important part of a team that cares about Reliance and its customers. Collaborate with all local Manager(s) to plan, budget and deliver on P & L targets Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis Lead and support the development of a Growth through Service mentality that drives customer satisfaction and future business growth Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals.  Manage these relationships to ensure these vendors deliver on all our key metrics and standards Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard   What do we offer? The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential A great benefits plan for you / your family Career paths so you can advance in the company A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team   What do you bring? 5 years of knowledge in the HVAC industry and possesses technical knowledge of HVAC equipment Achieved 3-5 years of successful operational leadership experience against formalized corporate objectives Trade License (Gas Fitter)- Asset  Demonstrated ability to extract the full potential of technical professionals through development and leadership Ability to retain and attract top talent Strong competitive awareness with the ability to coach accordingly Introduce new initiatives to maintain further growth Create alignment between corporate goals and individual objectives Heightened sense of self-awareness and emotional intelligence Demonstrate a strong verbal and written communication skillset   #LI-AE1 #LI-Onsite #OPS_IND