Manager, Behavioral Health Technicians

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Manager, Behavioral Health Technicians plays a critical leadership role in overseeing the daily operations and performance of a team of behavioral health technicians within a healthcare or community service setting. This position is responsible for ensuring that the team delivers high-quality, compassionate care and support to individuals experiencing behavioral health challenges. The manager will develop and implement training programs, monitor compliance with clinical protocols, and collaborate with multidisciplinary teams to optimize patient outcomes. Additionally, the role involves managing staffing schedules, addressing performance issues, and fostering a positive and supportive work environment. Ultimately, the manager ensures that behavioral health technicians are equipped, motivated, and guided to provide effective interventions that promote recovery and well-being for clients served across the United States.

Minimum Qualifications:

• Minimum of 3 years of experience working directly with behavioral health patients or clients.
• At least 1 year of supervisory or team leadership experience in a healthcare or behavioral health setting.
• Strong knowledge of behavioral health principles, crisis intervention techniques, and patient care standards.
• Ability to pass background checks and meet any state-specific licensing or certification requirements.

Preferred Qualifications:

• Bachelor's Degree or Master’s degree in behavioral health, counseling, social work, or healthcare administration.
• Experience managing behavioral health technicians or similar frontline clinical staff.
• Familiarity with electronic health record (EHR) systems and data reporting tools.
• Certification in behavioral health management or related professional credentials.
• Experience working within multidisciplinary teams and coordinating care across services.

Responsibilities:

• Supervise and support a team of behavioral health technicians, providing guidance, coaching, and performance evaluations.
• Develop and implement training and professional development programs to enhance staff skills and knowledge.
• Ensure compliance with organizational policies, clinical guidelines, and regulatory requirements related to behavioral health services.
• Coordinate with clinical supervisors, case managers, and other healthcare professionals to facilitate integrated care plans.
• Manage staffing schedules, workload distribution, and resource allocation to maintain optimal service delivery.
• Address and resolve staff performance issues, conflicts, and concerns in a timely and constructive manner.
• Monitor and report on key performance indicators and quality metrics related to behavioral health technician activities.
• Promote a culture of safety, respect, and continuous improvement within the behavioral health technician team.

Skills:

The Manager of Behavioral Health Technicians utilizes strong leadership and communication skills daily to effectively guide and motivate their team, ensuring clear understanding of clinical expectations and organizational goals. Critical thinking and problem-solving skills are essential for addressing complex patient care situations and resolving staff challenges promptly. The role requires proficiency in training and development to enhance team competencies and maintain high standards of care. Organizational and time management skills are used to coordinate schedules, resources, and compliance activities efficiently. Additionally, interpersonal skills foster collaboration with clinical teams and promote a supportive work environment that prioritizes patient safety and staff well-being.

Bradford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.