Job Description
How will you make an impact in this role?
International Card Services – Strategic Planning - This Analyst position will play a crucial role in identifying and leveraging opportunities to optimize processes and improve quality and operational efficiency on Consumer and SBS credit and service cards.
This position is designed for an ambitious and proactive professional, with a clear objective to become a reference within the organization, capable of transforming deviations and impacts into concrete actions and tangible results.
- Develop and implement advanced models for the optimization of manual processes, allowing for a more strategic focus in identifying improvement opportunities.
- Actively manage the service and credit card channel, ensuring sustained growth through the measurement and identification of operational, quality, and post-acquisition performance efficiencies.
- Implement predictive models for forecasts and trends, improving strategic decision-making.
- Conduct compelling and detailed presentations to directors and key stakeholders, ensuring understanding and support for improvement initiatives.
- Drive billing, revenue growth and profitability through advanced analytical techniques.
- Maximize business returns by institutionalizing efficient and accurate models.
- Ideate and contribute to innovations to help solve business problems.
- Analyze large amounts of data to derive business insights and create innovative solutions.
- Development of recommendations and strategies to enable consultative support to the leadership team.
Minimum Qualifications:
Proven analytical skills, ability to consolidate and storytelling to director and managers, for value insights drilling action to improve revenue.
Strong communication and interpersonal skills.
Passion, energy, personal accountability, and a desire to learn and grow.
High level of integrity when handling confidential information.
Demonstrated ability to learn quickly with a willingness to continuously improve.
Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
Ability to learn quickly and work independently.
Good Programming skills are a must.
Excellent problem formulation and solving skills.
Python (Pyspark, pandas).
SQL (SQL server, Postgre SQL, MySQL).
Excel expert.
Excellent verbal and written communication, with the ability to present complex information clearly and persuasively.
Previous experience in analysis and process improvement roles, preferably in the financial services sector.
Ability to work autonomously and as part of a team, with a results-oriented approach.
Bachelor’s degree in business, finance, industrial engineering, or related fields.
Preferred Qualifications:
Tableau, Tableau Prep.
Resilient.
Proven track record of driving results in a fast-paced, multi-dimensional environment.
Strong project management skills.
Ability to create clarity in ambiguous situations.
Strong verbal and written communication skills.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.