Relationship Manager - Arabic Speaking

Reporting to the Manager, Customer Relations

As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

You will:

• Meet and exceed personal and team KPI targets.

• Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs.

• Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service.

• Research sources for developing prospects and for information to determine customers' potential.

• Prepare and enable efficient sales activities with available tools, reports, action items, and business insights.

• Listen to customers and offer the best solutions to their needs and concerns.

• Cooperate with relevant departments to resolve issues and complaints in a timely manner.

• Provide feedback to relevant departments on customer needs, expectations, and frustrations.

• Continuously improve knowledge of the financial markets and the company’s offering.

• Updating individual/team daily, weekly, and monthly reports for management when required.

• Provide feedback to relevant departments on customer needs, expectations, and frustrations.

• Display behaviors aligned with our core values – inside and outside the office.

• Adhering to all compliance and security requirements.

• Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets. 

• Translate complex financial and economic data into understandable investment advice. 

• Any additional duties and responsibilities that may be required.

• Native Arabic, and fluent in English. 

• Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics. 

• Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends. 

• Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations. 

• Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region. 

• Experience working in sales for a CFD broker. 

• Experience managing a sales team at a CFD broker considered an advantage. 

• University degree or equivalent (Business, Finance, Economics, or relevant field). 

• Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress. 

• Strong interpersonal and problem-solving skills. 

• Self-motivated with a willingness to work autonomously in a fast-paced and high-pressured environment. 

• Be proactive, show initiative and desire to drive continuous improvement. 

• Energetic team player, with a positive outlook in the workplace. 

The hiring employer is Altaris Services Limited registered in Armenia.