Employee Relations Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Employee Relations Specialist

PRIMARY PURPOSE:  To serve as the point of contact and provide support, guidance, and direction to business leaders and CR business partners on performance improvement, progressive discipline matters, and workplace complaints, up to and including termination under the guidance of the Employee Relations Consultant. To review and approve end-to-end simple corrective action, performance management documents and initial triage of policy and concerns.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews, documents, and delivers feedback and/or progressive discipline actions up to and including termination in alignment with company policies; serves as a subject matter expert for employee relations providing guidance, training, and coaching.
• Collaborates with and supports Centers of Excellence (COEs) on general colleague resource programs, initiates, and projects.
• Identifies and analyzes legal/compliance risks in simple employment situations and escalates defined matters appropriately to ensure notification and consultations requirements; partners with legal and/or compliance by supporting documentation gathering for all administrative changes and attorney letters.
• Provides advice, consultation, guidance, and coaching to business leaders and CR business partners to address employee behavior and performance concerns; provides in-depth consultation regarding adherence to company policies and applicable laws and regulations; makes recommendations to compliance/policy as appropriate.
• Ensures accurate tracking, intake and investigation notes, documentation, and resolution of employee relations cases including recommendations on workplace complaints/threats and initial triage of Tier 1.
• Uses provided metrics to identify trends and/or challenges and offers recommendations to employee relations consultants for improvements.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in an HR or business discipline from an accredited college or university strongly preferred.  PHR and/or SHRM-CP preferred.

Experience

Four (4) years of related experience to include at least two (2) years of experience in a human resources generalist capacity, specifically demonstrating a working knowledge of employee relations programs and experience in a shared services/internal service delivery role with case management tools or an equivalent combination of education and experience required.  Experience with Workday and ServiceNow preferred.

Skills & Knowledge

• Strong understanding of the full range of employee relations (ER) practices; performance management & corrective action support, workplace issues and conflicts including management practices concern, disputes, and appeals, etc.
• Working knowledge of major employment laws such as the Americans with Disabilities Act (ADA), Age Discrimination in Employment Act (ADEA), Family Medical Leave Act (FMLA), and the Title VII Discrimination Act
• Excellent oral and written communication skills, including presentation skills
• Ability to recognize process improvement and willingness to make recommendations
• Ability to analyze information and convert related activities into a comprehensive work plan
• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions
• Ability to work independently in a fast-paced environment with changing priorities
• Demonstrated ability to deal with confidential information
• Self-driven with a sense of ownership of work product and accountability
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.