Yardi Support Specialist

Location:

Denver, CO

Reports to:

Chief Financial Officer

Company Overview:

Highlands Vista Group (“HVG”) was formed in 2018 with a long‐term investment strategy in multifamily real estate. HVG cultivates a best-in-class environment where residents, employees, and investors can all grow over the long-term through a strategy of acquiring and managing apartment communities in underserved US markets.  Demonstrating strong growth since its founding, HVG is headquartered in Denver, Colorado and currently owns and manages more than 50 properties throughout the US Southeast and Midwest.  We follow a common PATH of being Passionate, Authentic, Trustworthy, & Hardworking.

Job Summary:

Reporting to the Controller, the Yardi Trainer will be responsible for hands on training of new employees, leading scheduled trainings on recurring matters as they relate to the Yardi operating system, troubleshooting system issues as they relate to Yardi, and providing overall operational support for the Yardi system.  In addition, this position will require frequent travel (up to 50%) onsite to properties to provide operational support, drive for operating targets, and establish best practices and standards.

Key Responsibilities:

•    Delivers instructor-led and virtual training sessions on the YardiOne product, tailoring to the needs of HVG employees.

•    Provides both individual and larger group trainings related to all Yardi products and services.

•    Maintains Yardi Support Ticket process and ensures timely responses and resolution of open items.

•    Adeptly maintains back-end Yardi processes, resolves issues, and partners with Yardi support where needed.

•    Ensures Yardi set-up is compliant with overall HVG standards.

•    Identify new solutions and potential improvements to Yardi processes in an effort to drive functionality and discipline into HVG processes.

•    Drive results at properties through training initiatives and support; demonstrate best-in-class standards. 

•    All other duties as assigned.

Desired Skills, Experience, and Qualifications:

•    5+ years of experience working within multiple facets of Yardi with specific multi-family experience.

•    Specific Yardi experience to include Voyager 7S, Payscan, Vendor Café, RentCafe Site Manager, CRMIQ, and Elevate.

•    2+ years’ experience in a leadership or training role.

•    Excellent verbal and written communication skills.

•    Excellent interpersonal skills and proven ability to build relationships.

•    Proactive and independent with the ability to take initiative.

•    Excellent time management skills; detail-oriented and thorough.

•    Highly organized with the ability to manage multiple priorities.

•    Self‐starter comfortable working in an environment with evolving roles and responsibilities.

•    Proficient in Microsoft Excel, Outlook, PowerPoint, and Word.