Bilingual Customer Service Rep II

Job Summary - Bilingual (French/English) required.   The Bilingual Customer Service Representative is responsible for performing customer transactions, providing a high level of service and advice to meet customer needs. The CSR understands customer needs and identifies opportunities to promote Hillman products and services to customers.   Essential Job Functions * Coordinates with other departments on item availability, projects, schedules and deadlines, workflow and all other items relating to the dynamic nature of customer support. Liaises with outside Sales Reps to resolve customer service problems and issues. Liaises with customers to provide information about stock such as specifications, pricing, delivery dates and transportation charges. Provides standard and non-standard product quotations. Conduct stock checks, ensuring accurate information is given to customers. Liaises with the Purchasing department and the warehouse to expedite customer orders. Resolves invoicing problems and/or completes customer complaint notice and complaint register. Liaises with outside Sales Reps, providing quotations, conducting stock checks, getting samples, processing orders and relaying any customer information. Complies with company policies and procedures. Support and follow internal Health & Safety programs and protocols. Performs other tasks as assigned by management.   * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.   Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.   Education & Experience High school diploma or higher. College or University degree preferred. 2-5 years in a customer service environment.   Competencies – Knowledge, Skills, and Abilities Strong computer skills, specifically MS Excel. Strong ERP (JD Edwards) knowledge is an asset. Strategic thinker, good communicator, and exceptional problem solver. Performs function with a sense of purpose and a degree of urgency. Creates a positive work environment by demonstrating and sharing functional/technical knowledge. Strong interpersonal skills with an emphasis on teamwork. Excellent organizational, analytical and communication skills (oral & written). Fastener knowledge is considered an asset.