Assistant Branch Manager

Assistant Branch Manager – Cedar Park| Location:  511 N. Bell Blvd, Cedar Park, TX 78613 | Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm| FLSA Status: Nonexempt. 

Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you. 

What You’ll Do: 

Branch & Member Service Leadership 

• Support daily branch operations and lead the teller team 
• Deliver friendly, accurate service to members in person and by phone 
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts 
• Serve as acting Branch Manager when needed 

Operational Excellence 

• Open and close the branch and oversee daily operations 
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls 
• Support fraud/dispute processes, stop-payments, and card services 
• Assist with audits, cash ordering, and regulatory compliance 
• Support mobile deposits and online account services 
• Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region 

Team Coaching & Development 

• Lead, coach, and motivate branch staff to deliver exceptional member experiences 
• Assign and direct daily work, monitor performance, and provide feedback 
• Support conflict resolution and professional development 
• Foster a positive, accountable, member-focused culture 

Community Engagement 

• Build strong member relationships and promote financial literacy 
• Participate in community outreach and represent Austin Telco with professionalism 

Requirements 

What You Bring: 

• High school diploma or GED 
• 2+ years of supervisory experience in a bank or credit union setting 
• Strong communication and problem-solving skills 
• Ability to lead a team and manage branch operations independently 
• Familiarity with cash handling, security procedures, and fraud processes 
• Reliable attendance and flexibility for occasional after-hours needs 
• Willingness to travel to other branches to support staffing and service needs 

Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. 

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more. 
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones. 
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. 
• Community Engagement: Volunteer opportunities and credit union-sponsored events. 
• A supportive, mission-driven culture that puts people first 

Additional Requirements 

• Good credit standing (verified prior to interview) 
• Successful background check and drug screening upon offer 

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.