Customer Support/Account Rep – Sr

• Candidates will be responding to incoming phone calls regarding various service issues on Morgan Stanley accounts.

• Calls will need to be responded to with a high degree of accuracy and speed, while consistently meeting key department performance metrics.

• Inquiries may include questions about checks, debit cards, retirement and basic finance.

• Successful applicants will have a positive attitude and professional demeanor.

• Customer Service or Call Center experiences a plus. 

• The ability to simultaneously navigate through multiple computer systems.

• Must demonstrate excellent communication skills, both oral and written.

• Candidates should have an affinity towards learning about Financial Services, basic market knowledge or previous experience within the industry.

• Ability to contribute in a fast paced, team-oriented environment.

• Aptitude to multi-task and adjust quickly to change in a busy financial service center.

Additional Notes:

• Candidates must have a 4-year degree (preferably in finance) OR financial services (banking) experience. 

• Candidates must have flexibility in work hours (call center hours are 7 days/week, 7a-11p) 

• Candidates must not have any scheduled time off during the training period (period of 9 weeks from start date)

• Bilingual candidates a plus! (Bilingual candidates must be fluent in BOTH English and Spanish).

To schedule an interview please contact: 

Vishwas Jaggi

973-475-7482