Portfolio Account Manager

GardaWorld is growing — and we’re looking for an exceptional Account Manager to join our Security Services team in Vancouver!

In this full-time role, you’ll take ownership of a dynamic portfolio of client accounts, ensuring top-tier service and seamless operations every step of the way. As a key player on our team, you’ll act as the central hub connecting our clients, frontline teams, and internal partners—driving strong relationships, resolving challenges, and elevating performance.

You’ll be the go-to expert for client service, team leadership, and incident management, all while delivering an outstanding customer experience. No two days are the same, and your ability to thrive in a fast-paced environment will set you up for success. If you’re a driven leader who loves working with people, solving problems, and making things happen, this is your opportunity to shine.

What we offer you:

• Competitive salary of $60,000 + $5,000 travel allowance annually
• Comprehensive health benefits
• Flexible work schedule to support work-life balance
• Career growth & advancement opportunities within a global leader
• Participation in ASIS industry events to expand your network
• RRSP contribution after one year of employment
• Employee recognition programs that celebrate performance, achievements, and impact 

Portfolio Account Manager key responsibilities:

• Drive client retention and satisfaction by delivering exceptional service and building strong, long-term relationships
• Own issue resolution end-to-end—lead corrective actions, respond to escalations promptly and professionally, and document thoroughly in line with corporate standards
• Turn expectations into execution by translating client needs and contract requirements into clear, effective operating instructions
• Lead account transitions by facilitating smooth start-ups and closeouts with precision and care
• Build high-performing teams by ensuring every site is fully staffed with trained, equipped, and motivated personnel ready to deliver
• Act fast on operational issues, driving corrective action and engaging teams to meet and exceed service standards
• Stay on top of performance metrics through regular review of reports (overtime, staffing, licensing, and account requirements) to proactively manage your portfolio
• Maintain operational excellence by completing Standing Orders, Site Hazard Assessments, and ensuring all client files remain accurate and up to date
• Partner effectively with union representatives on employee relations matters to support a positive and compliant work environment 

What you bring:

• 1–2 years of experience in Account Management or Business Development
• Background in the security industry is a strong asset
• Post-secondary education in a security-related field is considered an asset
• CPP (Certified Protection Professional) or other relevant certifications are highly valued
• Strong communication skills, both written and verbal
• Excellent organizational abilities with a proven track record of thriving in a fast-paced environment
• Flexibility to work outside regular business hours as needed to support operations
• Clean criminal background check
• Valid driver’s license and reliable vehicle for travel between sites
• Legally authorized to work in Canada