Warranty Administrator

Dealership:

L0405 Suburban CDJR Farmington Hills

What You'll Do

• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s Warranty Policy and Procedure Manuals.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed.  Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Process all warranty claims in a timely manner, as the repair orders are closed.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution. 
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
• Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.
• Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business.
• Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.
• Provide a daily report to the Service Manager regarding claims status.  Point out any claims requiring special attention.
• Arrive and depart from work at the hours designated by the service management.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
• Back-up service cashier as needed.
• Answer phones promptly and in a friendly manner using the Lithia phone protocol.
• Maintain organized and clean work area.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Mathematics – ability to solve basic math calculations.
• Basic computer skills