Network & Telecommunications Administrator I

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position can be located at our Great West Center in Billings, MT and Sioux Falls, SD Downtown branch.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Network & Telecommunications Administrator I supports the daily operations and management of telecommunications, Voice over IP (VoIP), data communications, networking, service implementation, and IP security. This position is responsible for managing and monitoring network and telecommunications equipment and applications in alignment with the company's needs and goals to improve performance. The administrator ensures users know how to use the network, telecommunications equipment, and systems properly, and that all system users have authorized access. Responsibilities also include maintaining system security, ensuring connectivity, and supporting carrier services, LANs, WANs, network segments, as well as internet and intranet systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diagnoses and resolves network- and telecommunications-related problems promptly, minimizing downtime and disruptions.
• Facilitates effective communication with all individuals and departments involved.
• Assists users with network-related queries, troubleshooting, and technical issues.
• Monitors and reports on system performance and adherence to service level agreements (SLAs).
• Maintains and manages network diagrams and inventory documentation; documents processes and procedures for future reference.
• Troubleshoots and resolves issues.
• Responds to network-related queries and troubleshoots connectivity problems.
• Collaborates with other IT teams to address issues.
• Configures hardware and software, performs system administration, user provisioning activities, and basic health and hygiene of the solutions.
• Assists in ensuring that network equipment is secure and compliant with relevant security policies and standards.
• Responds to and resolves customer service requests according to First Interstate Bank policies in a prompt, efficient, and courteous manner at all times, including support for departments across the organization.
• Performs other job-related duties, which may include equipment repair, special projects, and assisting other IT staff.
• Collaborates with third-party support and service vendors.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Detail-oriented and customer service-focused.
• Current technical experience relevant to VoIP infrastructure, including telephony capacity metrics, SIP and CTI messaging, and vendor support.
• Extensive IT and technical knowledge in the areas of local and wide area networking, communications, and related hardware and software.
• Ability to problem-solve and think critically.
• Strong interpersonal skills.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Associate's Degree in Information Systems or equivalent work experience preferred
• 1-3 years IT related experience required
• Experience with low voltage cabling, MDF, and IDF preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 50 lbs)
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.