Projectmanager Operations
Job Description
About dnata
dnata is one of the world's largest air services providers, delivering ground handling, cargo, travel and flight catering services across more than 30 countries. At Schiphol Airport, our Passenger Services operation plays a critical role in delivering safe, efficient and customer-focused services to some of the world's leading airlines.
To support our ongoing growth and transformation, we seek an experienced, commercially focused Senior HR Business Partner to work with our Passenger Services leadership team.
The Opportunity
At dnata Netherlands, operational excellence guides our work. As Project Manager Operations, you will lead transformation projectss, performance initiatives, and operational readiness activities that directly improve safety, service quality, productivity, customer satisfaction, and profitability.
This high-impact leadership role requires a project manager who connects strategy to execution, aligns stakeholders, and delivers measurable operational improvements in a fast-paced airport environment.
You will coordinate operational transformation initiatives, ensuring projects are delivered on time, within scope, and achieve sustainable business outcomes.
Key Responsibilities
Operational Project Leadership
Lead and coordinate strategic operational projects and transformation initiatives within Passenger Services.
Manage project governance, planning, execution, and implementation activities from concept through delivery.
Ensure operational initiatives deliver targeted improvements in productivity, service quality, safety, and customer performance.
Drive operational readiness and mobilization for new customers, contracts, and business growth opportunities.
Stakeholder Management & Governance
Prepare for and support Project Alignment Meetings (PAX) and Steering Committee discussions together with team.
Challenge assumptions, validate operational data, and provide recommendations to senior leadership.
Ensure stakeholders, initiative owners, and subject matter experts are actively engaged throughout project delivery.
Maintain effective governance structures, reporting frameworks, and escalation processes.
Operational Excellence & Continuous Improvement
Identify opportunities to enhance operational performance, workforce productivity, service delivery, and resource utilization.
Drive process optimization and standardization across operations.
Develop and support business cases for operational improvements.
Promote a culture of continuous improvement and operational discipline.
Cross Functional Collaboration
Facilitate collaboration among Operations, Workforce Planning, Training, Safety, HR, Commercial, Finance, and ICT
Remove barriers and resolve issues that impact project success.
Align stakeholders on priorities, milestones, operational targets, and delivery expectations.
Ensure workstream dependencies are actively managed and mitigated.
Performance & Delivery Management
Monitor project progress, risks, dependencies, resource needs, and value realization.
Hold initiative owners accountable for delivery milestones, operational KPIs, quality standards, and business outcomes.
Ensure transparent reporting and effective communication with senior leadership and executive stakeholders.
Track and manage operational benefits realization and project performance.
Change Leadership
Act as a visible role model for accountability, collaboration, and operational excellence.
Support implementation of new ways of working, processes, behaviours, and performance standards.
Foster a culture of execution, ownership, customer service, and continuous improvement.
Drive engagement and commitment throughout operational transition projects.