Regional Director of Operations

The Regional Director of Operations serves as the senior operational leader for a portfolio of 8-10 Gravity Haus properties (with potential to expand to more), — the broadest and most geographically dispersed grouping in the portfolio. This is a dedicated regional leadership role with no home property of its own, allowing full-time focus across the assigned portfolio. 

The Regional Director provides strategic direction, operational oversight, and performance accountability across all assigned locations, partnering closely with on-property General Managers to drive revenue growth, elevate member and guest experience, and build high-performing teams aligned with company culture and standards.

Key Responsibilities 

Operations & Performance

• Provide day-to-day operational oversight across all assigned properties, ensuring consistent execution of brand standards, SOPs, and service excellence
• Conduct regular property visits, audits, and inspections; identify gaps and implement corrective action plans
• Monitor and analyze KPIs including RevPAR, ADR, occupancy, NPS/guest satisfaction scores, and labor efficiency across the portfolio
• Partner with GMs to develop and execute property-level operational strategies that align with broader company goals

Revenue & Financial Management

• Oversee P&L performance across all properties; hold GMs accountable to budget and forecast targets
• Collaborate with revenue management and sales teams to drive top-line revenue strategy and capture market share
• Review and approve capital expenditure requests, purchasing decisions, and departmental budgets
• Identify cost-saving opportunities without compromising guest or team experience

Leadership & Talent Development

• Directly manage and mentor a team of General Managers, providing coaching, performance feedback, and professional development support
• Partner with HR on hiring, succession planning, and talent pipeline development for GM and key leadership roles
• Foster a culture of accountability, hospitality, and continuous improvement across all properties
• Lead by example in embodying company values and setting the tone for guest-centric leadership

Strategy & Growth

• Serve as a key liaison between property leadership and corporate/ownership stakeholders
• Contribute to portfolio growth initiatives including new property openings, transitions, and operational integrations
• Stay current on industry trends, competitive landscape, and market conditions to inform strategy
• Work with EVP of Operations to identify gaps in service, standard operating procedures (HOPS), building/cleanliness issues, and drive initiatives that better the company in part of the broader GH strategy.

What We’re Looking For

• 7+ years of progressive hospitality leadership experience, including at least 3 years as a General Manager of a full-service hotel
• Demonstrated track record of driving operational and financial results across complex hotel environments
• Prior experience overseeing multiple properties simultaneously across a wide geographic footprint strongly preferred, given this role’s 8-property, multi- state/province portfolio
• Experience with new property openings, conversions, or operational integrations is a plus
• Strong business acumen with experience managing P&L, budgeting, and revenue strategy
• Exceptional leadership, communication, and relationship-building skills
• Ability to travel. This is a field-based role with no home property; the majority of your time will be spent traveling across your assigned portfolio. 
• Experience with MEWS, Revinate, Toast, Craftable preferred
• This is a remote position; however, the preferred location is in the mountain or pacific time zone. Weekend or holiday availability may be required during peak periods.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.