Client Support Specialist - Mortgage

Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. They deliver adequate resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product. They provide initiative and participation in major incident bridges and efficient communication with clients.     Responsibilities - Leverage mortgage industry experience to assist clients in the use of their ICE MT software solutions. - Resolve problems in a timely manner with minimal assistance for 85% of all cases...