Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Client Success in United States.
This is a senior leadership role responsible for building, scaling, and optimizing a high-performing Client Success organization focused on delivering measurable value across a fast-growing partner ecosystem. The Director will oversee the full customer lifecycle—from onboarding through renewal—ensuring strong adoption, retention, and expansion outcomes. This role blends strategic leadership with hands-on execution, requiring a strong ability to operationalize customer success at scale.
You will play a key role in aligning Client Success with Sales, Product, and Technical Support to drive a unified customer experience.
A major focus of the role is leveraging AI, automation, and data-driven insights to proactively manage customer health, reduce churn risk, and identify expansion opportunities.
The environment is fast-paced and highly technical, requiring both operational rigor and strategic thinking.
This is an ideal opportunity for a data-driven Client Success leader who thrives in scaling teams, building predictive success models, and delivering business impact in a cybersecurity or enterprise SaaS environment.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Client Success in United States.
This is a senior leadership role responsible for building, scaling, and optimizing a high-performing Client Success organization focused on delivering measurable value across a fast-growing partner ecosystem. The Director will oversee the full customer lifecycle—from onboarding through renewal—ensuring strong adoption, retention, and expansion outcomes. This role blends strategic leadership with hands-on execution, requiring a strong ability to operationalize customer success at scale.
You will play a key role in aligning Client Success with Sales, Product, and Technical Support to drive a unified customer experience.
A major focus of the role is leveraging AI, automation, and data-driven insights to proactively manage customer health, reduce churn risk, and identify expansion opportunities.
The environment is fast-paced and highly technical, requiring both operational rigor and strategic thinking.
This is an ideal opportunity for a data-driven Client Success leader who thrives in scaling teams, building predictive success models, and delivering business impact in a cybersecurity or enterprise SaaS environment.