Sr Quality Technical Writer

Position Summary The incumbent assists with the writing of technical documents and standard operating procedures for clients and auditing bodies to support research and development as well as for internal use. This position supports the daily operations of the QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company. Essential Functions and Responsibilities Preparation of technical specification for commodities in client systems. Collaborate with products manufacturers and culinary teams. Review and interpretation of verification and validation data generated to support new method development and matrix extension. Preparation of validation data packages and all associated documentation. Manage guest-reported incidents via client systems , determining responsible parties and deciding whether to capture incidents for action within the client’s system. Process brand-specific incidents submitted by restaurants and handle ad hoc tickets through client systems. Evaluate PDF-submitted incidents to determine responsibility, directly impacting Supplier and Distribution Center scorecards. Exercise judgment to escalate high-priority incidents that require further management action. Provide system support, including password resets and technical training for suppliers, distributors, and other stakeholders. Collaborate with brand cross-functional teams on upcoming project launches, providing follow-up tracking for pending approvals. Communicate daily with Distribution Centers to ensure compliance with 5-day timelines and provide system training to DC contacts. Set up raw material suppliers following the completion of GAP Audits. Be prepared to communicate product issues or concerns with the supervisors and/or client representative, including being able/willing to answer phones and take messages. Other related duties as assigned. At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner. Communication Internal Interlocutors: Team members (Miami, Mississauga and Gainesville RS) Regular communication with management and laboratory staff for data-related questions and project coordination External Interlocutors: Client QA Team Members, Intermittent communication with auditors and clients for specific projects