Job Description
ATM & Device Maintenance
Perform first-level troubleshooting for ATM hardware and peripherals (card reader, cash dispenser, printer, monitor, keypad).
Handle minor repairs, part replacement, and consumables replenishment (receipt paper, journal, etc.).
Conduct routine preventive maintenance according to schedule.
Incident Handling
Respond to ATM incidents and service calls within defined SLA.
Perform fault diagnosis and recovery actions.
Escalate unresolved issues to Second Level Maintenance (SLM) or Vendor Support.
Cash & Security Handling
Perform basic cash handling activities as authorized (e.g., cassette replacement, cash jam handling).
Ensure compliance with security procedures, dual control, and access protocols.
Documentation & Reporting
Record all maintenance activities, incidents, and actions taken in the system accurately.
Prepare service reports and update job status in real time.
Compliance & Safety
Ensure all activities comply with SOP, security standards, and regulatory requirements.
Follow safety procedures while working on-site, including client locations and public areas.