Marketing Coordinator

Compile monthly, quarterly and annual key metrics of the Marketing Shared Services
center to assist in the performance management of the unit. Provide Key Performance 
Indicator statistics, analytical and other strategic support for all levels. This position 
requires a mixture of technical work, analytical work, and interaction with business 
leaders. Will report directly to the Vice President of Marketing Services and support the 
management of relations with the individual properties ensuring that the agreed upon 
Service Level Agreements are met

• Compiles the monthly, quarterly and annual key metrics of the Marketing Shared 
Services center to assist in the performance management of the unit. 
• Provides Key Performance Indicator statistics, analysis and other strategic support 
for all levels of the shared service center.
• Enhances internal customer service through the implementation of reporting and 
process improvements as well as promotion of service oriented approach within all 
functional responsibilities.
• Recommends appropriate strategies and business plans to meet performance 
requirements. 
• Takes ownership of all assigned tasks, initiatives, inquiries, and escalations and 
makes sure that they are resolved and completed efficiently and with a superior 
level of quality. Adheres to all Service Level Agreements established for the shared 
service center.
• Develops, maintains and updates standard operating procedures for the shared 
service center. 
• Ensures back-end operations that support the shared service center are efficient, 
effective, and provide an excellent customer service experience. 
• Develops and delivers system and process training for new shared services team 
members.
• Assists team members with troubleshooting minor technology or system issues 
specific to the shared services systems, and escalates unresolved issues within 
established timelines.
• Performs general administrative office duties, including but not limited to: 
scheduling meetings, creating agendas, taking minutes, and creating forms and 
other documents. 
• Performs other job related duties as requested

• Excellent customer service skills. 
• Excellent interpersonal and communication skills to work with and interact with all 
levels of team members.
• Strong analytical skills, including data analysis and problem solving. 
• Ability to efficiently coordinate multiple projects and meet required deadlines. 
• Ability to identify opportunities and innovative ideas and communicate them 
effectively. 
• Ability to maintain confidentiality of sensitive information.
• Intermediate level skills in Microsoft applications, including Word, Excel and 
PowerPoint.
• Must be able to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Must be able to obtain/maintain any necessary certifications and/or licenses as 
required by local gaming regulations.

PREFERRED: 
• Bachelor's Degree in Business Management, Marketing or equivalent. 
• Three years of marketing experience. 
• Experience with analyzing and reporting data in order to identify issues, trends, or 
exceptions to drive continuous improvement and resolve issues

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.