Air Export Agent

Job Purpose

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

Key Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system.
• Track and Trace Air Export Files and reporting. Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Meets company standards of 52 hours training per year per employee.
• Complete mandatory training when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

 

• Minimum Education & College or University graduation or equivalent qualification
• IATA Certification (preferred)
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills
• Good Microsoft Office skills (Excel, Word etc.).
• Fluent in English
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Reporting Structure

• Air Export Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits:

• Full time job contract
• Competitive salary
• Opportunity for promotion
• Friendly atmosphere among team
• Ability to develop
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year