Fire & Security Engineer

What you will do...

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock, ensuring they’re properly maintained.
• Bring a proactive, positive, “can-do” approach to every job.
• Join the callout rota, with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.
• Be based within ~30 minutes of your working area for responsive service.

What you will need...

Eligibility & Clearance:

• Must be eligible to obtain Security Clearance (SC).

Technical Knowledge:

• Intruder systems such as Texecom, Galaxy, Pacom & GE ranges.
• Access Control (PC-based & standalone): Lenel, CEM, C-Cure, PAC & Paxton.
• CCTV systems across analogue and IP platforms.
• Advantageous: experience with Milestone, Dahua, Genetec, and CEM.
• Strong IP networking skills and understanding of basic electrical principles.

Experience & Skills:

• At least 3 years’ experience in the security systems industry.
• Proven field service/technical experience.
• Clean full UK driving licence
• Solid understanding of industry standards.
• The right to work in the UK, with a 5-year checkable history
• Strong problem-solving skills and ability to work independently.
• Excellent customer service track record.
• Ability to spot and refer potential sales opportunities (commission available).
• Good communication, time management, and planning skills.