Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Value Manager based in United States.
This role sits at the intersection of customer success, product adoption, and supply chain performance, ensuring that clients fully realize measurable value from advanced supply chain planning software. You will act as a trusted advisor to enterprise customers, guiding them through onboarding, adoption, and long-term optimization of the platform. The position is highly consultative, blending relationship management with data-driven performance tracking and strategic account growth. You will regularly engage with stakeholders to understand business goals, translate them into product outcomes, and ensure ongoing alignment between customer needs and platform capabilities. This role also plays a key part in retention, renewals, and expansion by identifying risks and uncovering growth opportunities. You will collaborate closely with product, engineering, and support teams to ensure customers achieve strong operational outcomes. The environment is fast-paced, analytical, and deeply customer-centric.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Value Manager based in United States.
This role sits at the intersection of customer success, product adoption, and supply chain performance, ensuring that clients fully realize measurable value from advanced supply chain planning software. You will act as a trusted advisor to enterprise customers, guiding them through onboarding, adoption, and long-term optimization of the platform. The position is highly consultative, blending relationship management with data-driven performance tracking and strategic account growth. You will regularly engage with stakeholders to understand business goals, translate them into product outcomes, and ensure ongoing alignment between customer needs and platform capabilities. This role also plays a key part in retention, renewals, and expansion by identifying risks and uncovering growth opportunities. You will collaborate closely with product, engineering, and support teams to ensure customers achieve strong operational outcomes. The environment is fast-paced, analytical, and deeply customer-centric.