At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role the job holder will support key development accounts and other customers as required. It provides technical assistance relating to West's products, processes and services portfolio and assists in identifying and closing sales opportunities. This role also coordinates and administers assigned task and small projects in applicable technical areas and is the technical interface between the customer and West's functions.

Essential Duties and Responsibilities

Lead West customers (may include some Key/Global or strategic accounts) in technical matters relating to: drug-closure compatibility, packaging recommendations, component processing, functionality, product/packaging development, extractable/leachables and other test requirements, complementary systems, such as devices, safety administration systems, etc. and other information as needed to help assure West products will meet their requirements
Take a proactive role as technical interface between the customer and West’s functions: be an active part of the market segmented sales teams, support development of commercial strategies for products / services and customers, implement West´s product and technical commercial strategy for the day-to-day customer, relationship, represent the Voice of Customer to the West organization
Update the cross functional teams on technical issues/projects within customers: Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects, advise on the status of and drive technical aspects of internal and external customer linked projects
Promote, present and actively participate in growing West business: prepare technical presentations and training materials, educate customers on product applications, share industry insights with customers, provide blogs and other support to reinforce industry thought leadership, attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
Act as a liaison between customers, Sales and West Analytical Laboratories.
Build expertise in key market knowledge areas over and above the internal trainings.
Provide specific technical training to West employees as assigned.
Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness.

Education

Bachelor's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) or equivalent experience required
Master's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) preferred

Work Experience

No min required preferred
Experience in technical support, analytical laboratory, research and development, or engineering role. preferred

Preferred Knowledge, Skills and Abilities

With a moderate level of guidance, works well in a fast-paced environment
Ability to comprehend technical information
Strong interpersonal skills; able to connect with others and manage relationships
Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
Ability to identify internal and external client needs and make appropriate recommendations
Possess the fluidity to balance multiple priorities
Ability to work in a virtual environment in a global organization
Excellent English language skills (written/oral)
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company’s safety and quality policies at all times

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction.
Maintain the ability to work well with others in a variety of situations.
Able to multi-task, work under time constraints, problem solve, and prioritize.
Able to learn and apply new information or new skills.

#LI-KS2

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Associate Specialist, TCS, NA

Job Description