Director, Digital Delivery

WHAT IS THE OPPORTUNITY?

Royal Bank of Canada is seeking an experienced Director of Delivery to drive the execution of the Digital Technology program. This role is responsible for delivering multiple high-impact initiatives spanning multiple digital journeys and complex loyalty partnership ecosystems - enhancing client value and positioning RBC as a best-in-class in Loyalty and Digital technology. The successful candidate will drive consistent, predictable delivery across multiple teams (both internal and external), while establishing organizational delivery excellence, managing complex financial and technical risks, and fostering innovation through emerging technologies like AI.

WHAT WILL YOU DO?

• Oversee a team of Scrum Masters and Delivery leads, fostering a high-performing delivery culture

• Collaborate with executive stakeholders across the Business to align on priorities and strategic goals

• Lead delivery for an agile program at scale composed of multiple squads, collaborating with internal RBC teams for integrated features/solutions, and managing third party vendors to deliver at scale

• Develop and maintain program roadmaps, project plans, schedules, and budgets for tracking key milestones, risks, and dependencies to ensure timely delivery

• Implement agile methodologies and best practices to optimize project delivery and adapt to changing business needs

• Maintain and continuously improve the delivery operating model, defining value stream mapping, and application of AI to optimize, improve, and accelerate delivery at scale

• Mentor teams on Agile principles, practices, and frameworks to ensure continuous delivery and iterative improvement

• Implement best practices for backlog grooming, sprint planning, and delivery tracking to ensure alignment with program objectives

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 8+ years of program/portfolio delivery or project management experience

• 5+ years in a senior leadership role managing delivery teams and cross-functional initiatives

• Strong experience with Agile methodologies and hybrid delivery models

• Excellent strategic planning, risk management, and problem-solving skills

• Strong financial acumen and budget management experience

• Demonstrated expertise in technical risk management and mitigation

Nice-to-have:

• Experience in financial services or another highly regulated enterprise environment.

• Experience standing up internal product portfolios with clear adoption, lifecycle, and support models.

• Experience with AI systems development lifecycle delivery models

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Access to a variety of job opportunities across business and geographies

#LI-POST
#TechPJ
 

Job Skills

Agile Methodology, Agile Product Development, Business Process Design, Change Management, Coaching Others, Communication, Cross-Team Collaboration, Decision Making, Lifelong Learning, Strategic Thinking

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-07-082026-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.