Basic Function

The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.

Essential Functions

Assist Operations team with performance management
Provides analysis for process improvement
Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
Monthly Ops interaction for metric calibration
Template and tracker creation
Scorecards and dashboards maintenance
Data collation for reports generation
Processing of internal movement requests
Tracking of P4P, Milestone and other process incentive programs
Payroll data processing
Any other duties as requested by the MIS Manager and Operations leaders

Primary Internal Interactions

Ops AM, Lead AMs, Managers, AVP, VP
Support (QPE, and Training) Leadership
MIS/FPA/WFM Executives and Leadership

Primary External Interactions

Client, for monthly KPI/SLA reporting and invoicing

Skills
Technical Skills	Advance to Expert Knowledge on MS Excel and MS Access Basic Knowledge on other MS Office Application Advance Knowledge on VBA Basic Knowledge on SQL
Process Specific Skills	NA
Soft skills (Desired)	Ability to work in a continually challenging environment Self-initiated and zeal for continuous improvement
Soft Skills (Minimum)	Functional Demonstrates ability to perform tasks in a timely and accurate manner Demonstrates strength in the area of mathematics Leadership Fosters a spirit of collaboration and team work General Quantitative and qualitative ability Conformance to policies / compliances training skills and eye for details Excellent Logic and Reasoning Good written and verbal communication Skills.

Education Requirements Graduate in any stream

Work Experience Requirements External candidate: Minimum 1 year of relevant experience in MIS/WFM.

Senior Executive-Application Development-Business Analyst

Job Description

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